If you have any concerns, or would like more detail about how we process your Personal Data, you can contact us using firstname.lastname@example.org.
Protecting Your Personal Data
Your Personal Data isn’t just protected by the quality, commitment and high standards of sstrader, it’s also protected by law. The law states that we can only process your Personal Data when there is a genuine reason to do so and it must be one of the following:
When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.
If we do use legitimate interests as a reason to process your Personal Data we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may over-ride your right to object.
Whenever your data is kept by sstrader we will ensure that it is appropriately protected and only used for acceptable purposes.
We will keep your data for the period that you are a customer of sstrader.
If you are no longer a customer of sstrader, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.
If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. Not providing your Personal Data may mean we are unable to provide you with products or services.
The information and data about you which we may collect, use and process includes the following:
Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House, and broadcast media.
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
If you choose to participate in any of the social features that we provide with our products (such as chat rooms) sstrader may store, record or otherwise process this data.
We may share your Personal Data within the sstrader domain and with these other organisations:
Depending on the products you choose to use we may need to share your Personal Data with the third parties that provide those services. Where your Personal Data are transferred outside of the European Economic Area (“EEA”), we require that appropriate safeguards are in place.
We may also disclose personal information to other companies within associated or subsidiary companies and to business partners, or successors in title to our business.
We will only transfer your Personal Data outside of the EEA where:
If we do transfer your Personal Data outside of the EEA, within the group or to our business partners, we will take measures to ensure it is protected to the same standards as it would be within the EEA by relying on one of the following:
In some instances we may be compelled by law to disclose your Personal Data to a third party and may have limited control over how it is protected by that party.
We will assist you if you choose to exercise any of your rights over your Personal Data, including:
For more information on these rights you can contact email@example.com.
We may update this policy from time to time, so please review it frequently.